We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!
The Retail Concierge holds a combination of cultural interests, paired with strong desire to provide impeccable and exceptional concierge service for a multi-use property, including retail, dining, and office space.
A Retail Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up-to-date on the latest details for and promoting upcoming in-center and retailer events.
The right candidate will have a passion for fashion, culture, food and wine, art, and music! The Retail Concierge is encouraged to not only be an expert on the property, but also on the local cultural scene! This individual will demonstrate a passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience is memorable.
A Retail Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps).
Takes great pride in offering helpful, friendly service at all times
Greets and assists all guests and property personnel in an efficient and courteous manner
Defines, communicates, and maintains high standards of guest service at all times
Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels
Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.
Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas and restaurants available at or around the property and Atlanta
Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning
Supports and promotes all property programs and events
Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc • Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected
Builds professional networks within the guest base and community to enhance knowledge and services currently being offered
Responds to guests via phone, email, property website, Facebook, Twitter, and other social media outlets
Corresponds with guests who require follow up or solutions
Participates in and successfully completes all training programs.
Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times
Tends to other administrative duties as assigned
Acts as a property ambassador within the Center and local community to promote The property’s services, amenities and events • Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests
SKILLS AND APTITUDES
Passionate about providing exceptional service and interpersonal relationships
Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property
Communication clearly, concisely, and effectively in verbal and written form
Is a friendly and caring person
Excellent problem solving skills
Has flexible working hours and a proven record of dependability and punctuality
Able to complete multiple tasks while maintaining a pleasant and professional demeanor
Appears polished and professional and consistently adhere to company dress code and grooming guidelines
Follows all policies and procedures set forth in JLL and client handbooks
Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Office (required)
Able to listen and react quickly to guests’, tenants’, and retailers’ requests
Able to prioritize tasks under pressure • Able to work with varied personalities and temperaments • Able to work as part of a team in a collaborative way
Takes initiative, self-motivated
Required to frequently sit, talk and hear
Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day EDUCATION AND EXPERIENCE
Bachelor’s degree or equivalent work experience
Two or more years of previous high-end retail, fine dining, or VIP hospitality
Prior experience with luxury hotel, retail or restaurant “front of house” guest service required
Previous community involvement or networking experience is preferred
What you can expect from us We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.
With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.