We’ve all needed help from a Customer Service Executive at one time or another, sometimes it’s a cell phone with garbled display, or a lost credit card, or an urgent flight booking. Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. Almost all sectors and industries need customer service executives to handle queries and complaints from their customers.
Responsibilities and Duties
Answer calls/Email/Chat professionally for a large hotel company, resolve customer queries on room booking, reservation, cancellation.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer’s problem. A clear and pleasant speaking voice and fluency in English is also desired.
Shift timings- 7AM- 4PM or 4PM -1AM (any 9 hour shift), 1 weekly off
Required Experience and Qualifications
Job Type: Full-time
Salary: ₹150,000.00 /year
Tagged as: call centre job in ranchi, Concentrix India, Customer Service Executive, Job in ranchi