Under the direct supervision of the Customer Service Manager. Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer needs to ensure customer satisfaction.
Ensures patients have been cleared for specific diagnostic tests.
Obtains pre-certification and registration prior to a patient’s appointment.
Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient is not financially obligated for services provided.
Provides ongoing communication with patient regarding authorization and scheduling process.
Has knowledge insurances and of commonly-used concepts, practices, and procedures.
Basic Computer Skills required.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Provides coaching and instruction to direct reports within the department, as instructed by Customer Service Manager.
Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.
Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer
II. CUSTOMERSERVICE EXPECTATIONS: Demonstrates competencies in customer serviceand an understanding of SimonMed’s code of conduct and culture.
III. EQUIPMENT: Utilizes and operates equipment and mechanical devices which provide fora functional, effective, and safe environment.
IV. JOBRELATED AND PROFESSIONAL GROWTH: Adheres to policies, procedures, guidelinesrelative to departmental operations. Participation in specific activities for the promotion of self-growth or the enhancement of a positive image.
V. QUALITY: Applies the standards of practice/performance in the work setting toachieve positive outcomes.
OTHER DUTIES Please note this job description is notdesigned to cover or contain a comprehensive listing of activities, duties orresponsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time or without notice.
MINIMUMQUALIFICATIONS: Requires a high school diploma and 2 yearsof experience in the field or in a related area. Must be able to communicate effectively withphysicians, patients, and the public and be capable of establishing goodworking relationships with both internal and external customers.
PHYSICALDEMANDS: This position may require duties includinglifting and carrying up to 40 pounds and sitting for prolonged periods oftime. Good visual and auditory acuityas well as good manual dexterity and the ability to be readily understood areessential. Must be able to work in astressful environment.
Schedule: Full Time 8-5pm
Full modality site
SimonMed Imaging is an Equal Opportunity Employer. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, or protected Veteran status.